Cancellations

You’re free to cancel an order anytime before items have been created. If a cancellation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancellation is possible.

Refunds

We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition within 30 days of the damaged product delivery.

Returns

We don’t require sending in any flawed or damaged items. If one of these unfortunate circumstances does pop up, we’re content with photo evidence. Our merchant support teams are happy to assist with any questions, comments, or concerns. If an order arrives with manufacturing errors, in the wrong size, or has other obvious errors, we’ll happily work with you to find a solution. However, if a customer simply changes their minds regarding a sale, it’s unlikely that a refund, exchange, or other special treatment will be offered.

Shipping

After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, for example COVID-19. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link.

Item Not As Described/ Store Policies

If an order arrives with manufacturing errors, in the wrong size, or has other obvious errors, we’ll happily work with you to find a solution. However, if a customer simply changes their minds regarding a sale, it’s unlikely that a refund, exchange, or other special treatment will be offered as we do not formally recognize the phenomenon of buyer’s remorse.