When does Fairy Tales with Granny MacDuff and Detective Dexter come out?

Both of our shows put out episodes each Monday by noon ETS, but if you join our Patreon and become an exclusive member you get early access to episodes plus they are ad free and so many more benefits.

Can I cancel my order?

You're free to cancel an order at any time before the items have been created. However, if the items have already been made, it's unlikely that a cancellation is possible as money and time have already been invested.

What is the refund policy?

We're happy to offer a refund if there is any damage to your order, such as manufacturing errors, items arriving with holes, or clear, demonstrable damage. Please reach out to us with photo evidence of the item's improper condition within 30 days of the damaged product delivery.

Do I need to return flawed or damaged items for a refund?

No, we don't require you to send back any flawed or damaged items. We're content with photo evidence to assist with the refund process. Our merchant support teams are here to help you with any questions, comments, or concerns.

Do I have to pay for return shipping?

Yes, if you're returning an item for reasons other than damage or manufacturing errors, you'll be responsible for the return shipping costs.

What is the shipping policy?

Once an item is shipped, it is beyond our control. Shipping, especially for international orders, can be affected by various external factors such as COVID-19. If you'd like an update on your order, please contact the shipping company with your order number or use the provided tracking number or link.

What if the item I receive is not as described?

If your order arrives with manufacturing errors, in the wrong size, or has other obvious errors, we'll be happy to work with you to find a solution. However, if you simply change your mind about the purchase, we do not offer refunds, exchanges, or other special treatments as we do not formally recognize buyer's remorse.

For more information about our online merch store, please visit our website Granny MacDuff Online Merch Store. If you have any other questions or concerns, feel free to reach out to our customer support team at info@grannymacduffent.com.

If you have any other questions or concerns, feel free to reach out to our customer support team at info@grannymacduffent.com.